The total delivery time, including both processing and transit time, is typically 5-8 business days for domestic orders within the United Kingdom. Orders are processed within 2-4 business days, and the remaining time is for delivery.

Please note that these are estimated times and may vary depending on external factors such as weather or carrier delays. You will receive an email with tracking information once your order has shipped.

No, we currently only ship to the United Kingdom. We do not offer international shipping at this time.

We can attempt to change the shipping address within 24 hours of the order being placed. Please contact customer service as soon as possible. Once the order has been packed or shipped, we cannot change the address.

Once your order has shipped, you will receive an email with tracking information. You can also track your order by logging into your account on our website.

Returns are accepted for both new and slightly used products, as long as they are in good condition and include all original packaging and accessories.

Items must be returned within 30 days after delivery to be eligible for a refund.

To initiate a return, please contact our customer support team at support@dolwear.com with your order number, proof of purchase (e.g., order confirmation email), and the reason for return.

If you are returning an item due to a defect, damage, or incorrect product, we will cover the return shipping costs.

If you are returning an item for personal reasons (such as a change of mind, size, or color preference), you are responsible for the return shipping costs.

We accept all major credit and debit cards, including Visa, MasterCard, American Express,Discover,Maestro,Union Pay, and digital wallets such as Apple Pay,Google Pay.

Orders can be canceled or modified within 24 hours of purchase. After this period, we cannot guarantee changes, but please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

Payment may be declined due to incorrect billing details, insufficient funds, or issues with your bank. Please verify your information and try again, or contact your bank for assistance.